Return & Refund Policy

Last updated: March 11, 2026

1. Returns

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused, unopened, and in the same condition that you received it.

• The item must be in its original packaging.

• You must provide proof of purchase (order confirmation or receipt).

Items returned without prior approval may not be accepted.

2. How to Start a Return

To start a return, please contact us at:

Email: Support@ombreeschmuck.com

Please include:

• Your order number

• The reason for the return

• Photos if the item is damaged or incorrect

Our support team will provide you with instructions for returning the item.

3. Return Shipping

Customers are responsible for return shipping costs, unless:

• The item arrived damaged, or

• You received the wrong item.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

4. Damaged or Incorrect Items

Please inspect your order upon reception. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be issued to the original payment method.

• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

6. Non-Returnable Items

The following items cannot be returned:

• Used or opened products

• Items returned after 14 days

• Products damaged due to misuse

7. Contact Information

For any questions regarding returns or refunds, please contact us:

NORTHGATE ELLISON GROUP LTD
JAMYKA VILLAFUERTE AVILA SOLE MBR
OFFICE 876 85 DUNSTALL HILL
WOLVERHAMPTON WV6 OSR
UNITED KINGDОM

Support@ombreeschmuck.com